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Retail banks | Who we help | Financial intelligence

Retail banking is a highly competitive space. As a decision maker in this market, you need to really understand the competition and the products they offer in order to make the best business decisions.

Understand what happens on the branch front line:

  • Evaluate sales and service
  • Test regulatory compliance behaviors
  • Verify employee behavior and training

Understand your customers:

  • Learn how consumers engage with you
  • Understand the power behind your brand
  • Get insight into customer satisfaction and loyalty, and flight risk
  • Gain awareness around your institution’s ability to generate new business

Understand your market:

  • Understand how you compare to competitors in your various markets
  • Identify your competitive advantages and risks
  • Get insight into competitive deposit and lending products, and product rates and fees

Our unique strengths

Premium provider | Financial intelligence

Premier provider

We offer competitive product rate and fee intelligence, satisfaction and loyalty surveys, sales and service evaluations, regulatory compliance testing and lead generation services to the financial industry.
Employee and customer insight | Financial intelligence

Employee and customer insight

Gain a better understanding of your employees’ behavior, as well as consumer loyalty, flight risk, likeliness to recommend and the power of your brand.
Flexible reporting options | Financial intelligence

Regulatory monitoring

We’ll help you understand and mitigate risky employee behaviors related to regulatory areas such as fair lending, fair treatment, and UDAAP (unfair, deceptive, or abusive acts or practices).
Profitable product pricing | Financial intelligence

Profitable product pricing

Our in-depth competitor research enables you to better price your products.
Expert analysis | Financial intelligence

Expert analysis

Our expert consultants help you understand market trends, assess strengths and weaknesses and identify opportunities to improve.

Recommended products

Some of our top solutions are itemized below. For our full suite, please see Products & services

eBenchmarkers | Financial Intelligence

eBenchmarkers

Track your performance against competitors, understand market trends and identify new opportunities.

Key benefits:

  • Competitor intelligence
  • Tailored analysis
  • On-site presentations
SEA score | Financial Intelligence

SEA Score

Get a real understanding of client engagement and its effect on your organization.

Key benefits:

  • Deeper insights
  • Strategic advantage
  • Online dashboard and reporting
iMoneynet | Data analysis and tools | Financial intelligence

iMoneyNet

The leading provider of money market mutual fund and enhanced cash data serving clients worldwide.

Key benefits:

  • Data you can trust
  • Timely delivery
  • Report generation

Financial Intelligence: latest

Free analysis

  • Mapa Research

    Spotlight: Lifestyle Banking The story so far for Tinkoff Bank

    By Maksim Evdokimov 18 Dec 2018

    Tinkoff was founded by Russian entrepreneur Oleg Tinkov in 2006, inspired by the US Capital One direct bank model with the ambition of having a successful branchless bank in Russia. In less than 12 years, Tinkoff grew into Russia’s largest purely online bank by a number of customers, and transformed itself into a customer-centric ecosystem which offers both financial and lifestyle services, covering almost any customer need connected to spending. Max Evdokimov joined Tinkoff in 2013 with the task of enhancing Tinkoff’s digital services offering, right after the company held an IPO on the LSE. Read more...

    Topic Industry News

  • Mapa Research

    How Australian banks can leverage the UK’s experience of Open Banking

    By Anne O'Leary 01 Dec 2018

    Currently, mobile banking in Australia among the incumbents is ahead of many other regions. Each of the four major banks, ANZ (Australia and New Zealand Banking Group), CBA (Commonwealth Bank), NAB (National Australia Bank) and WBC (Westpac), provide userfriendly experiences. Challengers are already making traction in Australia, in May 2018 the APA granted the first restricted banking license to neobank Volt, fintech Xinja will likely follow. This competition from challengers will only intensify with the introduction of Open Banking in Australia next year. Read more...

    Topic Industry News

  • iMoneyNet

    European Money Fund Reform: Where Things Stand Currently

    26 Sep 2018

    Memories of the 2007-2008 global financial crisis - now a decade behind us - remain all too fresh, as regulators and political leaders continue to debate causes of that crisis and to advance the most effective strategies for preventing a future one. Whether significant and sudden redemptions from money-market mutual funds - in Europe and in the U.S. - were a fundamental cause of the crisis or an unfortunate consequence of it continues to be debated by some regulators, academics, and market participants. However, the presumption in the immediate aftermath of the crisis, as the G20 group of nations agreed in 2008, was that the absence of discipline in short-term credit markets generally, and among money-market funds specifically, needed to be addressed. Therefore they advocated sweeping financial reforms on market instruments and processes, including on money-market funds. Read more...

    Topic Industry News

  • Market Research Solutions, Competitive Product Research

    Here’s Why the Fintech Startups Are Coming for Your Debit Card Business

    By Chad Watkins 18 Sep 2018

    As Fintech startups continue to grow, they’re looking for ways to expand their business and integrate themselves further into their customers’ lives. Increasingly, they’re doing that by offering a debit card to their users.

    Topic Changing Rate Environment Fintech

  • Market Research Solutions, Competitive Product Research

    How Fintech Lenders Are Changing the Student Debt Business

    By Chad Watkins and Mavel Vargas 10 Sep 2018

    With a market that’s approaching $1.5 trillion and growing, it’s no wonder that the student loan business is attracting the attention of Fintech lenders. There is massive opportunity in student lending.

    Topic Changing Rate Environment Fintech

  • Market Research Solutions, Competitive Product Research

    Preparing for the Rising Rate Environment

    By Ray Montague and Sue Hines 29 Aug 2018

    Financial institution executives are preparing now, arming themselves with practical strategies to help succeed in a rising rate environment. After a long, slow thaw, the financial industry is finally entering the rising interest rate environment that has been expected for a while. After such a long period, many executives find themselves ill-prepared for what is to come and some are speculating about how consumer behavior will differ from past rising rate environments.

    Topic Changing Rate Environment

  • Competitive Product Research

    Navigating a Rising Rate Environment Podcast: Part #7

    By Paul Needels and Ray Montague of Informa Financial Intelligence 26 Aug 2018

    Part #7 - Wrap-up and Review The rising rate environment is here and financial institution executives are arming themselves with practical strategies to help succeed. What has changed since the last time? Online banking existed, but wasn’t fully accepted by consumers, mobile banking hadn’t taken hold, and consumer banking behavior was substantially different. Paul Needels and Ray Montague of Informa Financial Intelligence present a series of podcasts taken from their presentation to the Federal Home Loan Bank of Chicago. Podcast part #7, in a series of seven, is a wrap-up of this topic, a review of the concepts discussed in this series, and advice for preparing to navigate this rising rate environment.

    Topic Changing Rate Environment

  • Competitive Product Research

    Navigating a Rising Rate Environment Podcast: Part #5

    By Paul Needels and Ray Montague of Informa Financial Intelligence 26 Aug 2018

    Part #5 - Competitive Advantage and Your Customers' Behavior The rising rate environment is here and financial institution executives are arming themselves with practical strategies to help succeed. What has changed since the last time? Online banking existed, but wasn’t fully accepted by consumers, mobile banking hadn’t taken hold, and consumer banking behavior was substantially different. Paul Needels and Ray Montague of Informa Financial Intelligence present a series of podcasts taken from their presentation to the Federal Home Loan Bank of Chicago. Podcast part #5, in a series of seven, is a discussion of strategies for recognizing your competitive advantage and exploring likely customers' behaviors in this rising rate environment.

    Topic Changing Rate Environment

  • Competitive Product Research

    Navigating a Rising Rate Environment Podcast: Part #6

    By Paul Needels and Ray Montague of Informa Financial Intelligence 26 Aug 2018

    Part #6 - Tech Engagement, Fintech, and Digital Customer Journeys The rising rate environment is here and financial institution executives are arming themselves with practical strategies to help succeed. What has changed since the last time? Online banking existed, but wasn’t fully accepted by consumers, mobile banking hadn’t taken hold, and consumer banking behavior was substantially different. Paul Needels and Ray Montague of Informa Financial Intelligence present a series of podcasts taken from their presentation to the Federal Home Loan Bank of Chicago. Podcast part #6, in a series of seven, is a discussion of tech engagement, fintech players and issues, and digital channel customer journeys in this rising rate environment.

    Topic Changing Rate Environment

  • Market Research Solutions, Competitive Product Research

    Why Financial Institutions Are Refocusing on Relationship Banking

    By Chad Watkins 21 Aug 2018

    Banks have always known the value of building a long-term relationship with their customers. As legacy banks face growing competition for Fintech startups, however, relationship banking has grown even more important.

    Topic Changing Rate Environment Fintech

  • Market Research Solutions, Competitive Product Research

    Want to See the Future of Digital Banking? Look to Europe.

    By Chad Watkins 15 Aug 2018

    Digital product managers at financial institutions have to keep a close eye on what’s coming from their competitors. But if they really want to get ahead of the curve, they should be looking a little farther afield.

    Topic Changing Rate Environment Fintech

  • Competitive Product Research

    Navigating a Rising Rate Environment Podcast: Part #4

    By Paul Needels and Ray Montague of Informa Financial Intelligence 14 Aug 2018

    Part #4 - Loan Products - Profitability and Risk-Based Pricing The rising rate environment is here and financial institution executives are arming themselves with practical strategies to help succeed. What has changed since the last time? Online banking existed, but wasn’t fully accepted by consumers, mobile banking hadn’t taken hold, and consumer banking behavior was substantially different. Paul Needels and Ray Montague of Informa Financial Intelligence present a series of podcasts taken from their presentation to the Federal Home Loan Bank of Chicago. Podcast part #4, in a series of seven, is a discussion of what is happening in lending and what strategies for profitability and risk-based pricing should be considered for this rising rate environment.

    Topic Changing Rate Environment

  • Competitive Product Research

    Navigating a Rising Rate Environment Podcast: Part #3

    By Paul Needels and Ray Montague of Informa Financial Intelligence 14 Aug 2018

    Part #3 - Strategies for Deposit Products The rising rate environment is here and financial institution executives are arming themselves with practical strategies to help succeed. What has changed since the last time? Online banking existed, but wasn’t fully accepted by consumers, mobile banking hadn’t taken hold, and consumer banking behavior was substantially different. Paul Needels and Ray Montague of Informa Financial Intelligence present a series of podcasts taken from their presentation to the Federal Home Loan Bank of Chicago. Podcast part #3, in a series of seven, is a discussion of what is happening already with deposit products and what strategies for creating and promoting deposit products can be designed for the rising rate environment.

    Topic Changing Rate Environment

  • Competitive Product Research

    Navigating a Rising Rate Environment Podcast: Part #2

    By Paul Needels and Ray Montague of Informa Financial Intelligence 09 Aug 2018

    Part #2 - Consumer Sentiments and Keys to Success The rising rate environment is here and financial institution executives are arming themselves with practical strategies to help succeed. What has changed since the last time? Online banking existed, but wasn’t fully accepted by consumers, mobile banking hadn’t taken hold, and consumer banking behavior was substantially different. Paul Needels and Ray Montague of Informa Financial Intelligence present a series of podcasts taken from their presentation to the Federal Home Loan Bank of Chicago. Podcast part #2, in a series of seven, is a discussion of consumer sentiments and understanding the keys to success in this rising rate environment.

    Topic Changing Rate Environment

  • Competitive Product Research

    Navigating a Rising Rate Environment Podcast: Part #1

    By Paul Needels and Ray Montague of Informa Financial Intelligence 09 Aug 2018

    Part #1 - Introductions and Topic Overview The rising rate environment is here and financial institution executives are arming themselves with practical strategies to help succeed. What has changed since the last time? Online banking existed, but wasn’t fully accepted by consumers, mobile banking hadn’t taken hold, and consumer banking behavior was substantially different. Paul Needels and Ray Montague of Informa Financial Intelligence present a series of podcasts taken from their presentation to the Federal Home Loan Bank of Chicago. Podcast part #1, in a series of seven, is an introduction and overview of the topic, the rising rate environment.

    Topic Changing Rate Environment

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