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Rise to the challenges

Credit unions | Who we help | Financial intelligence

As a credit union, you face challenges and obstacles that retail banks don’t. We can help you meet those challenges by giving you the tools you need to stay competitive with larger institutions – while still serving your members.

Understand what happens on the branch front line:

  • Evaluate sales and service
  • Test regulatory compliance behaviors
  • Verify employee behaviour and training

 

Understand your members:

  • Learn how consumers engage with you
  • Understand the power behind your brand
  • Get insight into member satisfaction and loyalty, and flight risk
  • Gain awareness around your institution’s ability to generate new business

 

Understand your market:

  • Understand how you compare to competitors in your various markets
  • Identify your competitive advantages and how to better serve your members
  • Get insight into competitive deposit and lending products, and product rates and fees

Our unique strengths

Extensive Experience | Financial intelligence

Extensive experience

We’ve been researching the retail banking industry since 1983. We work with credit unions and community bankers, understand your products and maintain product experts on our staff.
Flexible reporting options | Financial intelligence

Regulatory monitoring

We’ll help you understand and mitigate risky employee behaviors related to regulatory areas such as fair lending, fair treatment, and UDAAP (unfair, deceptive, or abusive acts or practices).
Employee behavior insight | Financial intelligence

Employee behavior insight

Our research helps you understand what really happens on your branch front line, in terms of service and sales, regulatory compliance and more.
Profitable product pricing | Financial intelligence

Profitable product pricing

Use our detailed competitor research into deposit and lending products, and rates and fees, to better price your products.
Expert analysis | Financial intelligence

Expert analysis

Our expert consultants help you understand market trends, assess strengths and weaknesses and identify opportunities to improve.

Recommended products

Some of our top solutions are itemized below. For our full suite, please see Products & services

IRS market research | Financial Intelligence

Market Research Solutions

Capture the customer experience and see what your competitors are doing with our research services.

Key benefits:

  • Custom programs
  • Mystery shop program
  • Surveys
IRS competitive product research | Financial Intelligence

Competitive Product Research

Get an information advantage over your competitors with accurate, timely and granular pricing data.

Key benefits:

  • Accurate rate and fee data
  • Timely collection
  • Granular pricing data
Informagic | Financial Intelligence

Informagic

Get comprehensive rate and fee data for every retail banking product on the market.

Key benefits:

  • Complete rate and fee information
  • Smart business tools
  • Timely data and instant access

Financial Intelligence: latest

Free analysis

  • iMoneyNet

    European Money Fund Reform: Where Things Stand Currently

    26 Sep 2018

    Memories of the 2007-2008 global financial crisis - now a decade behind us - remain all too fresh, as regulators and political leaders continue to debate causes of that crisis and to advance the most effective strategies for preventing a future one. Whether significant and sudden redemptions from money-market mutual funds - in Europe and in the U.S. - were a fundamental cause of the crisis or an unfortunate consequence of it continues to be debated by some regulators, academics, and market participants. However, the presumption in the immediate aftermath of the crisis, as the G20 group of nations agreed in 2008, was that the absence of discipline in short-term credit markets generally, and among money-market funds specifically, needed to be addressed. Therefore they advocated sweeping financial reforms on market instruments and processes, including on money-market funds. Read more...

    Topic Industry News

  • Market Research Solutions, Competitive Product Research

    Here’s Why the Fintech Startups Are Coming for Your Debit Card Business

    By Chad Watkins 18 Sep 2018

    As Fintech startups continue to grow, they’re looking for ways to expand their business and integrate themselves further into their customers’ lives. Increasingly, they’re doing that by offering a debit card to their users.

    Topic Changing Rate Environment Fintech

  • Market Research Solutions, Competitive Product Research

    How Fintech Lenders Are Changing the Student Debt Business

    By Chad Watkins and Mavel Vargas 10 Sep 2018

    With a market that’s approaching $1.5 trillion and growing, it’s no wonder that the student loan business is attracting the attention of Fintech lenders. There is massive opportunity in student lending.

    Topic Changing Rate Environment Fintech

  • Market Research Solutions, Competitive Product Research

    Preparing for the Rising Rate Environment

    By Ray Montague and Sue Hines 29 Aug 2018

    Financial institution executives are preparing now, arming themselves with practical strategies to help succeed in a rising rate environment. After a long, slow thaw, the financial industry is finally entering the rising interest rate environment that has been expected for a while. After such a long period, many executives find themselves ill-prepared for what is to come and some are speculating about how consumer behavior will differ from past rising rate environments.

    Topic Changing Rate Environment

  • Competitive Product Research

    Navigating a Rising Rate Environment Podcast: Part #7

    By Paul Needels and Ray Montague of Informa Financial Intelligence 26 Aug 2018

    Part #7 - Wrap-up and Review The rising rate environment is here and financial institution executives are arming themselves with practical strategies to help succeed. What has changed since the last time? Online banking existed, but wasn’t fully accepted by consumers, mobile banking hadn’t taken hold, and consumer banking behavior was substantially different. Paul Needels and Ray Montague of Informa Financial Intelligence present a series of podcasts taken from their presentation to the Federal Home Loan Bank of Chicago. Podcast part #7, in a series of seven, is a wrap-up of this topic, a review of the concepts discussed in this series, and advice for preparing to navigate this rising rate environment.

    Topic Changing Rate Environment

  • Competitive Product Research

    Navigating a Rising Rate Environment Podcast: Part #5

    By Paul Needels and Ray Montague of Informa Financial Intelligence 26 Aug 2018

    Part #5 - Competitive Advantage and Your Customers' Behavior The rising rate environment is here and financial institution executives are arming themselves with practical strategies to help succeed. What has changed since the last time? Online banking existed, but wasn’t fully accepted by consumers, mobile banking hadn’t taken hold, and consumer banking behavior was substantially different. Paul Needels and Ray Montague of Informa Financial Intelligence present a series of podcasts taken from their presentation to the Federal Home Loan Bank of Chicago. Podcast part #5, in a series of seven, is a discussion of strategies for recognizing your competitive advantage and exploring likely customers' behaviors in this rising rate environment.

    Topic Changing Rate Environment

  • Competitive Product Research

    Navigating a Rising Rate Environment Podcast: Part #6

    By Paul Needels and Ray Montague of Informa Financial Intelligence 26 Aug 2018

    Part #6 - Tech Engagement, Fintech, and Digital Customer Journeys The rising rate environment is here and financial institution executives are arming themselves with practical strategies to help succeed. What has changed since the last time? Online banking existed, but wasn’t fully accepted by consumers, mobile banking hadn’t taken hold, and consumer banking behavior was substantially different. Paul Needels and Ray Montague of Informa Financial Intelligence present a series of podcasts taken from their presentation to the Federal Home Loan Bank of Chicago. Podcast part #6, in a series of seven, is a discussion of tech engagement, fintech players and issues, and digital channel customer journeys in this rising rate environment.

    Topic Changing Rate Environment

  • Market Research Solutions, Competitive Product Research

    Why Financial Institutions Are Refocusing on Relationship Banking

    By Chad Watkins 21 Aug 2018

    Banks have always known the value of building a long-term relationship with their customers. As legacy banks face growing competition for Fintech startups, however, relationship banking has grown even more important.

    Topic Changing Rate Environment Fintech

  • Market Research Solutions, Competitive Product Research

    Want to See the Future of Digital Banking? Look to Europe.

    By Chad Watkins 15 Aug 2018

    Digital product managers at financial institutions have to keep a close eye on what’s coming from their competitors. But if they really want to get ahead of the curve, they should be looking a little farther afield.

    Topic Changing Rate Environment Fintech

  • Competitive Product Research

    Navigating a Rising Rate Environment Podcast: Part #4

    By Paul Needels and Ray Montague of Informa Financial Intelligence 14 Aug 2018

    Part #4 - Loan Products - Profitability and Risk-Based Pricing The rising rate environment is here and financial institution executives are arming themselves with practical strategies to help succeed. What has changed since the last time? Online banking existed, but wasn’t fully accepted by consumers, mobile banking hadn’t taken hold, and consumer banking behavior was substantially different. Paul Needels and Ray Montague of Informa Financial Intelligence present a series of podcasts taken from their presentation to the Federal Home Loan Bank of Chicago. Podcast part #4, in a series of seven, is a discussion of what is happening in lending and what strategies for profitability and risk-based pricing should be considered for this rising rate environment.

    Topic Changing Rate Environment

  • Competitive Product Research

    Navigating a Rising Rate Environment Podcast: Part #3

    By Paul Needels and Ray Montague of Informa Financial Intelligence 14 Aug 2018

    Part #3 - Strategies for Deposit Products The rising rate environment is here and financial institution executives are arming themselves with practical strategies to help succeed. What has changed since the last time? Online banking existed, but wasn’t fully accepted by consumers, mobile banking hadn’t taken hold, and consumer banking behavior was substantially different. Paul Needels and Ray Montague of Informa Financial Intelligence present a series of podcasts taken from their presentation to the Federal Home Loan Bank of Chicago. Podcast part #3, in a series of seven, is a discussion of what is happening already with deposit products and what strategies for creating and promoting deposit products can be designed for the rising rate environment.

    Topic Changing Rate Environment

  • Competitive Product Research

    Navigating a Rising Rate Environment Podcast: Part #2

    By Paul Needels and Ray Montague of Informa Financial Intelligence 09 Aug 2018

    Part #2 - Consumer Sentiments and Keys to Success The rising rate environment is here and financial institution executives are arming themselves with practical strategies to help succeed. What has changed since the last time? Online banking existed, but wasn’t fully accepted by consumers, mobile banking hadn’t taken hold, and consumer banking behavior was substantially different. Paul Needels and Ray Montague of Informa Financial Intelligence present a series of podcasts taken from their presentation to the Federal Home Loan Bank of Chicago. Podcast part #2, in a series of seven, is a discussion of consumer sentiments and understanding the keys to success in this rising rate environment.

    Topic Changing Rate Environment

  • Competitive Product Research

    Navigating a Rising Rate Environment Podcast: Part #1

    By Paul Needels and Ray Montague of Informa Financial Intelligence 09 Aug 2018

    Part #1 - Introductions and Topic Overview The rising rate environment is here and financial institution executives are arming themselves with practical strategies to help succeed. What has changed since the last time? Online banking existed, but wasn’t fully accepted by consumers, mobile banking hadn’t taken hold, and consumer banking behavior was substantially different. Paul Needels and Ray Montague of Informa Financial Intelligence present a series of podcasts taken from their presentation to the Federal Home Loan Bank of Chicago. Podcast part #1, in a series of seven, is an introduction and overview of the topic, the rising rate environment.

    Topic Changing Rate Environment

  • Market Research Solutions, Competitive Product Research, Map...

    Looking into the future: Personal Finance Management tools (PFMs)

    By Chad Watkins, Director of Market Intelligence and Chris Ward, Lead Analyst at Informa Financial Intelligence 30 Jul 2018

    Chad Watkins, Director of Market Intelligence at Informa Financial Intelligence, and Chris Ward, Lead Analyst at Informa Financial Intelligence in the U.K and Europe, continue their discussion of European financial services digital features and functionality trends that are likely to appear in the U.S. This podcast discusses personal finance management (PFM) tools including encouraging savings, spending categorization, budgeting tools, account aggregation, gamification, and peer behavior comparison. Podcast #3 in an ongoing series.

    Topic Fintech

  • Market Research Solutions, Competitive Product Research, Map...

    Looking into the future: Card control trends

    By Chad Watkins, Director of Market Intelligence and Chris Ward, Lead Analyst at Informa Financial Intelligence 12 Jul 2018

    Chad Watkins, Director of Market Intelligence at Informa Financial Intelligence, and Chris Ward, Lead Analyst at Informa Financial Intelligence in the U.K and Europe, continue their discussion of European financial services digital features and functionality trends that are likely to appear in the U.S. This podcast discusses card control trends, including card freezing, spending behavior tracking, virtual cards, tokenization, and temporary cards. Podcast #2 in an ongoing series.

    Topic Fintech

Any questions?

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