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Digital has the power to create stickier customer loyalty and provide a more cost-effective servicing model, but are customers ready to adopt digital? Recent events are forcing providers to push customers towards digital channels, banks can ease this transition by:
In this article, our Lead Analyst highlights how providers can make digital adoption easier for their customers, using examples from challenger banks such as Starling, Monzo, N26 and Revolut.
Article: 7 min read
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