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How prepared are you for the acceleration of digital sales due to COVID-19?

Traditional channels have represented a third of loan originations for the majority of UK lenders in recent years, but COVID-19 has forced many branches and call centres to prioritise servicing over new business acquisition – so how will this segment of customers migrate and who will benefit from this shift?

This article briefly explores:

  • A likely increase in digital adoption and what it could mean to the loans market
  • How providers with strong digital journeys will benefit most from this digital surge
  • The questions you should be asking to assess your readiness for this boost in digital adoption

 

Article: 3 min read

How prepared are you for the acceleration of digital sales due to COVID-19?

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