skip to main content
Close Icon We use cookies to improve your website experience.  To learn about our use of cookies and how you can manage your cookie settings, please see our Cookie Policy.  By continuing to use the website, you consent to our use of cookies.
Global Search Configuration

Refine Results

Clear All

Topics

Show More

Products

Show More

Resources

Show More

14 Total results for product and free and sample content found

Mapa Research

Leveraging AI Chatbots, as part of the customer’s online journey

By Suraya Randawa 09 Sep 2019

Leveraging AI Chatbots, as part of the customer’s online journey

The commercialization of AI has already begun, but there are still misconceptions surrounding how chatbots work and how they should be integrated into pre-existing customer journeys. In this article, our Head of Research, Suraya Randawa, categorizes the different types of chatbots that exist today – with real examples – and their roles, coupled with recommendations on how to approach mapping their integration from AI-enabled platform provider, Vee24.

Topic Fintech Industry News

Mapa Research

Digital user experience trackers launched in U.S.

07 Aug 2019

Digital user experience trackers launched in U.S.

Informa Financial Intelligence launches a suite of Digital Trackers to meet U.S. demand for competitive research on user experience.

Topic Industry News Fintech

Mapa Research

Corporate Digital Transformation: Get on board, or get left behind

By Rory Pennington 26 Jun 2019

Corporate Digital Transformation: Get on board, or get left behind

Digital transformation has come to corporate. Platforms are in constant development, providers are partnering with fintechs and traditional servicing journeys are being reinvented. This article by Rory Pennington digs into the user expectations that are driving this transformation, as well as the digital trends of leading corporate providers. Article: 3 min read

Topic Industry News Fintech

eBenchmarkers - Financial Competitor Benchmar...

Challengers vs. Incumbents: The battle for account primacy

By Drew Hallewell 19 Jun 2019

Challengers vs. Incumbents: The battle for account primacy

The financial services market has seen a wave of new challengers enter the retail banking space and since the mid-2000s, they have announced impressive statistical landmarks. The challengers are gaining share but how serious is the threat of them taking primary accounts from the incumbents? This blog piece by Drew Hallewell compares a recent Monzo landmark event against our performance data to explore that very question.

Topic Industry News Fintech

Mapa Research

Have digital investment challengers lost momentum

By Tom Erasmus 30 May 2019

Have digital investment challengers lost momentum?

In 2016 the market saw a wave of new digital wealth management platforms enter the market, 3 years later, many of their unique features have been adopted into traditional provider platforms, so have these challengers lost momentum? This article by Tom Erasmus discusses whether established providers have caught up with the challengers and what the future of the market may look like. Article: 3min read

Topic Industry News Fintech RoboAdvisers

Market Research Solutions

Here’s Why the Fintech Startups Are Coming for Your Debit Card Business

By Chad Watkins 18 Sep 2018

Here’s Why the Fintech Startups Are Coming for Your Debit Card Business

As Fintech startups continue to grow, they’re looking for ways to expand their business and integrate themselves further into their customers’ lives. Increasingly, they’re doing that by offering a debit card to their users.

Topic Changing Rate Environment Fintech

Market Research Solutions

How Fintech Lenders Are Changing the Student Debt Business

By Chad Watkins and Mavel Vargas 10 Sep 2018

How Fintech Lenders Are Changing the Student Debt Business

With a market that’s approaching $1.5 trillion and growing, it’s no wonder that the student loan business is attracting the attention of Fintech lenders. There is massive opportunity in student lending.

Topic Changing Rate Environment Fintech

Market Research Solutions

Why Financial Institutions Are Refocusing on Relationship Banking

By Chad Watkins 21 Aug 2018

Why Financial Institutions Are Refocusing on Relationship Banking

Banks have always known the value of building a long-term relationship with their customers. As legacy banks face growing competition for Fintech startups, however, relationship banking has grown even more important.

Topic Changing Rate Environment Fintech