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23 Total results for product and free and sample content found

Digital Banking Hub, Digital Banking Research

The 3 Digital Banking Chat solutions that will remain essential post-pandemic

FBX-Chat-Servicing-Essentials-BankofAmerica

This blog covers the different types of chatbots and live chat solutions that will continue to play a vital part in future digital banking journeys.

Topic Digital Banking

Digital Banking Research

How digital-first investment challengers are winning digital-first investors

FBX-Hargreaves_3WaysToInvest-DigitalBankingHub

How digital-first investment challengers are winning digital-first investors A view into what makes the digital challengers so appealing for the next generation of investors This blog covers the drivers of investment participation, the account opening processes of challenger providers, and the journeys that better welcome younger investors.

Topic Industry News Digital Banking

Digital Banking Hub, Digital Banking Research

INTRODUCING THE DIGITAL BANKING HUB’S COMMERCIAL TRACKING

INTRODUCING THE DIGITAL BANKING HUB’S COMMERCIAL TRACKING

INTRODUCING THE DIGITAL BANKING HUB’S COMMERCIAL TRACKING Get unprecedented access to real digital treasury journeys, with behind-the-login views powered by our Digital Banking Hub, and strategic analyses of competitors’ platforms provided by our digital banking experts. 

Topic Digital Banking

Digital Banking Research

Servicing unsecured loans: doing more on digital

EPFR

Servicing unsecured loans: doing more on digital As with so many other financial services journeys, the process of managing a personal loan has been revolutionised in recent years by harnessing digital channels. As consumers have become used to more frictionless digital experiences in retail, media, and entertainment, their expectations for financial services have also changed. This trend has been further embedded as a result of the pandemic, which has forced both lenders and borrowers into digital channels. Findings from FBX’s Q1 2021 Unsecured Lending tracking show a range of approaches in enabling customers to service their loans digitally. The platforms of fintech lenders have several advantages over those of traditional lenders including a broader scope of loan management tools alongside more efficient processes...

Topic Industry News Digital Banking

Digital Banking Research

Webinar Recording: What Does Credit Union Membership Mean in 2021?

Webinar Recording: What Does Credit Union Membership Mean in 2021?

Joined by guest speakers from CUInsight and Digital Credit Union, the team at FBX ran a live panel event to explore: - The challenges Credit Unions face from existing and new competition - Which key membership value points you should be promoting in 2021 - The benefits and experiences that are most important to Credit Union members

Topic Industry News Digital Banking

Digital Banking Hub, Digital Banking Research

PFM innovation amidst a global pandemic

FBX-PeoplesUnited-SpendingTracker

COVID-19 upended existing lifestyles and personal habits The spread of COVID-19 and the subsequent lockdowns resulted in millions of people suddenly unemployed or furloughed. For those who remained employed, there was still uncertainty in terms of job security and the possible impact on personal finances. Coronavirus altered the course of the global economy along with the way consumers behaved with their money. With less money spent on dining, entertainment and leisure, discretionary income was saved or used pay down debt. According to Federal Reserve data, Americans reduced revolving debt by $123 billion in 2020, taking total revolving debt below $1 trillion for the first time since 2016. And for those who were negatively impacted by the pandemic with reductions in income, greater vigilance was needed on expenditure. Unsure of how long the pandemic would last, concerned consumers could keep a close eye on their finances by using banking and payment apps. As our latest desktop banking research shows, many banks understand the need for consumers to keep their spending and budgeting on track. Our Digital Banking Hub shows that, of the 81 national, mid-size and small banks and credit unions tracked across the U.S., 54% let users create a budget. Rather than having customers download a separate third-party budgeting tool, bank increasingly look to engage users and provide financial behavioral information in-channel...

Topic Industry News Digital Banking

Digital Banking Hub, Digital Banking Research

How Open Banking is transforming the global payment landscape

FBX-ASOS-OpenBanking-PaymentMethods

How Open Banking is transforming the global payment landscape New Payment Initiation Services (PIS) are driving third-party integrations, with Open Banking technologies and evolving compliance regulations such as Strong Customer Authentication (SCA), the global payment landscape is transforming. In this blog, our FBX Research Analyst explores the latest payment innovations driven by Open Banking, using real examples from financial service providers like Barclays, and non-financial service providers such as ASOS...

Topic Industry News Digital Banking

Digital Banking Hub, Digital Banking Research

Ensuring Travel Card Reward Schemes remain relevant during the pandemic

American Express Gold Card

Ensuring Travel Card Reward Schemes remain relevant during the pandemic How do Travel Card Reward Schemes remain relevant when travel is not only restricted, but completely banned in some areas of the world? In reviewing the digital developments of 25 U.S. providers, our Senior Analyst, Gina DeCorla, has pulled together this blog that examines just that, through: - Changing points systems to favor “lockdown leisure” activities vs. travel - Temporary reward schemes for grocer, gas, and other spending - The offer of lifetime travel points to be redeemed once travel resumes In this 4-minute blog, Gina shows real examples of how these updates have been implemented by providers including American Express, Chase, Wells Fargo.

Topic Industry News Digital Banking