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32 Total results for product and free and sample content found
Digital Banking Hub, Digital Banking Research
22 Aug 2021
INTRODUCING THE DIGITAL BANKING HUB’S COMMERCIAL TRACKING Get unprecedented access to real digital treasury journeys, with behind-the-login views powered by our Digital Banking Hub, and strategic analyses of competitors’ platforms provided by our digital banking experts.
Topic Digital Banking
Digital Banking Hub
09 Aug 2021
Very few banks have capitalized on understanding customer needs, for now The most common hesitation we hear around digital transformation is the fear that the bank will lose the ability to have meaningful interactions with customers and miss the opportunity to cross-sell in the branch environment. The problem is that customers, especially younger ones, are already digital first and open to looking at alternatives...
Topic Industry News Digital Banking
Digital Banking Hub
By Michael McCaw 08 Aug 2021
Banks looking to strengthen process of digital account opening with best practice assessment The number of clicks required to open a bank account in the U.S. using only digital means is as low as 24, but rises significantly from there. And each push of a button becomes increasingly important as account applicants place more value on apps that provide better user experience. The importance of sophisticated digital account onboarding grew during the pandemic and shows no indication of going away. With branches closed or imposing restricted hours, customers opened more accounts online and became more comfortable conducting many of their basic banking activities that way. And although many of these restrictions have eased, it so far appears that transactions are not coming back to pre-pandemic levels...
Topic Industry News Digital Banking
Digital Banking Hub, Mapa Research
05 Aug 2021
Unsecured personal loan applications lack the sophisticated digital verification tools seen in other product lines The unsecured lending market generally sees low levels of pull-through rates from applications to booked loans. Among issues, the verification step of the journey can be a particular pain point for applicants, causing delays or pushing the process offline. While the digital lending market is growing, online verification processes among lenders remains somewhat underdeveloped. Some notable efforts by fintech lenders to make the process more streamlined and secure are yet to be replicated in the journeys of most traditional lenders...
Topic Industry News Digital Banking
Digital Banking Hub
03 Aug 2021
Fraudulent activity and scams continue to rise leading banks need to build trust and confidence in their digital offerings As digital banking continues to grow so too does the range and sophistication of fraudulent activity and the threat of scams, meaning banks must ensure customers feel especially secure while undertaking any financial operation...
Topic Industry News Digital Banking
Digital Banking Hub
28 Jul 2021
Integrated data: Digital investment challengers advance financial planning services US-based digital investment challengers are unlocking the vast potential of customer data through the integration of banking and investment solutions
Topic Industry News Digital Banking
Digital Banking Hub
By Michael McCaw 26 Jul 2021
US moves on banking data rules, but portability could take years to facilitate Rules around portable account history could be years in the making The US Presidential Executive Order encouraging the Consumer Financial Protection Bureau (CFPB) to “issue rules allowing customers to download their banking data and take it with them” from bank to bank, could take a number of years to enable. “Allowing customers to download their data was not mandated in Dodd Frank… it could take several years to facilitate,” says David Schroeder, senior vice president, federal governmental relations, at the Community Bankers Association of Illinois (CBAI). The CFPB is currently reviewing comments received in response to an advanced notice of proposed rulemaking (ANPRM) regarding the issue of data access by users and aggregators, for use in assisting consumers in a variety of different computer applications.
Topic Industry News Digital Banking
Digital Banking Hub
By Michael McCaw 25 Jul 2021
Squeeze on neobanks as expectations rise As market forces churn, neobanks find themselves faced with old rivalries and new “Because Starling works in an agile manner,” says a representative at the bank, “with collaboration in multidisciplinary teams and a flat organisational structure to make decision-making faster, we are able to be responsive and to adapt quickly to change.” As traditional foes pivot and new competition rushes to capitalise on changing consumer spending and saving patterns, neobanks must be on the front foot...
Topic Industry News Digital Banking
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