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11 Total results for product and free and sample content found

Digital Banking Hub, Digital Banking Research

Will buy-now-pay-later installments transform how consumers use credit cards?

Informa_Affirm_LenderAppSignUp_BNPL

As PayPal and Amazon continue to expand their services within the buy-now-pay-later market, our Head of Omnichannel Experience, Suraya Randawa, asks the question, “Will installment payments transform how consumers use credit cards?” Blog: 3min read

Topic Digital Banking

Digital Banking Research

Webinar: How To Leverage Digital Body Language For Success (Recording)

How To Leverage Digital Body Language For Success (Recording)

FBX and Neuro-ID unveil Human Analytics™, the science behind interpreting online behavior, that when applied, can: - Create seamless and frictionless onboarding journeys - Detect real-time fraudulent application behavior - Recapture what was lost for customers forced to adopt digital With Human Analytics™, you can pinpoint friction points within your forms and processes, to convert more customers and detect real-time fraudulent behavior.

Topic Industry News Digital Banking

Digital Banking Hub

Senior Analyst, Gina DeCorla, quoted in Forbes

Forbes

Senior Analyst, Gina DeCorla, discusses digital banking trends that have become the new norm due to COVID-19, including how chatbot & video chat features allow for a more convenient, in-depth customer experience in Lisa Rowan's Forbes article, "How The Banking Experience Is Adapting To The Covid-19 ‘New Normal'."

Topic Industry News Digital Banking

Digital Banking Hub

Credit Cards: 8 Onboarding Features you can Adopt, with Examples from Leading Providers

Credit Cards: 8 Onboarding Features you can Adopt, with Examples from Leading Providers

THE IMPORTANCE OF A GREAT DIGITAL ONBOARDING JOURNEY There are many factors that a consumer will consider when shopping for a new credit card, including credit score requirements, rewards, account benefits and many more, making it crucial to digitally: - Help consumers find the right product for them - Immediately highlight your product & brand’s USPs - Make the onboarding journey as frictionless as possible I’ve listed my 8 onboarding highlights pulled directly from our latest onboarding report, part of our Credit Cards Digital Tracker, which recorded and audited the complete onboarding processes of the following brands: American Express, Bank of America, Capital One, Chase, Citicards, Discover, Goldman Sachs, Navy Federal Credit Union, and U.S. Bank.

Topic Digital Banking Industry News

Digital Banking Research

Webinar: How To Design, Build & Launch A Best-In-Class Chatbot Slide Deck

Webinar: How To Design, Build & Launch A Best-In-Class Chatbot

Chatbots are no longer a nice-to-have, they're a digital servicing necessity. Download the slide deck to see Informa’s global view of best-in-class chatbots, with screenshots from Bank of America, BBVA, Capital One, Lloyds Bank, NatWest, Revolut and more.

Topic Industry News Digital Banking

Digital Banking Research

Webinar: How To Design, Build & Launch A Best-In-Class Chatbot Recording

Webinar: How To Design, Build & Launch A Best-In-Class Chatbot

Chatbots are no longer a nice-to-have, they're a digital servicing necessity. Watch this webinar to get Informa’s global view of best-in-class chatbots, Vee24’s knowledge of building them and first-hand accounts from NatWest Group and Eastern Bank.

Topic Industry News Digital Banking

Digital Banking Research, Mapa Research

Making Digital Adoption Easy, The Challenger Bank Way

Making Digital Adoption Easy, The Challenger Bank Way

Digital has the power to create stickier customer loyalty and provide a more cost-effective servicing model, but are customers ready to adopt digital? Recent events are forcing providers to push customers towards digital channels, banks can ease this transition by: 1. Countering digital security concerns 2. Comforting the less digitally-savvy 3. Breaking old habits In this article, our Lead Analyst highlights how providers can make digital adoption easier for their customers, using examples from challenger banks such as Starling, Monzo, N26 and Revolut. Article: 7 min read

Topic Industry News Digital Banking

Mapa Research

Leveraging AI Chatbots, as part of the customer’s online journey

Leveraging AI Chatbots, as part of the customer’s online journey

The commercialization of AI has already begun, but there are still misconceptions surrounding how chatbots work and how they should be integrated into pre-existing customer journeys. In this article, our Head of Research, Suraya Randawa, categorizes the different types of chatbots that exist today – with real examples – and their roles, coupled with recommendations on how to approach mapping their integration from AI-enabled platform provider, Vee24.

Topic Fintech Industry News Digital Banking