SEA Score™ is a system for understanding client engagement and its effects on your organization. It offers you more detailed information for better decision-making.
How it works
The SEA Score™ captures:
- Customer satisfaction and loyalty
- Service delivery
- Customer commitment
- Likelihood to engage and advocate
- Flight risk
- Your ability to attract new customers
The SEA Score™ program also offers you competitive benchmarking, ongoing performance trends, and an understanding of the power of your brand.
Explore the data through an online dashboard and reporting tool, monthly benchmark highlights, and detailed quarterly reports.
How the SEA Score™ can help
The SEA Score™ helps you attract the new business you need to thrive and grow. With an information advantage, you can truly understand how your customers engage with you and how energized they are about your institution and your brand.