What really happens in your branches? How engaged are your online banking clients? Are your teams offering products in a way that complies with regulations? Our tried and trusted Research Services can provide the answers to these and many other questions.
How it works
With more than 33 years of carrying out research in the banking industry, we understand the unique needs of retail banks and credit unions.
- Regulatory compliance self-testing programs
- Competitive mystery shops
- Customer engagement and loyalty research
- Member engagement and loyalty research
- Sales and service evaluation
- Gap analysis
How our Research Services can help
We’ll give you a true picture of what’s happening in each of your delivery channels, from frontline branches to online.
You’ll be able to see how engaged and loyal your customers are, as well as documenting what happens in loan application processes and how your teams handle situations with customers.
Plus you can better understand your competition, their products and how they are presented to the market with our competitive intelligence mystery shop program.
And you can use this information advantage to improve performance, compliance and customer engagement.