Market Research Solutions | Financial Intelligence

What really happens in your branches? How engaged are your online banking clients? Are your teams offering products in a way that complies with regulations? Our tried and trusted Research Services can provide the answers to these and many other questions.

How it works

With more than 33 years of carrying out research in the banking industry, we understand the unique needs of retail banks and credit unions.

We offer:

Regulatory compliance self-testing programs
Competitive mystery shops
Customer engagement and loyalty research
Member engagement and loyalty research
Sales and service evaluation
Surveys
Gap analysis

How our Research Services can help

We’ll give you a true picture of what’s happening in each of your delivery channels, from frontline branches to online.

You’ll be able to see how engaged and loyal your customers are, as well as documenting what happens in loan application processes and how your teams handle situations with customers.

Plus you can better understand your competition, their products and how they are presented to the market with our competitive intelligence mystery shop program.

And you can use this information advantage to improve performance, compliance and customer engagement.

IRS Market Research, IGM Credit, IGM FX and Rates, EPFR, iMo...

Informa Financial Intelligence Named to Annual AMA Top 50 Market Research Firms Report

20 Jun 2017

Each year for the past 10 years, Informa Research Services has appeared in an annual AMA Top 50 Market Research Firms Report listing of the top 50 market research firms in the United States. This year Informa Research Services’ U.S. based market research revenue is combined with the U.S. based market research revenue from EPFR Global, Informa Global Markets, iMoneyNet, Informa Investment Solutions and eBenchmarkers, to be listed as Informa Financial Intelligence at #22 in this annual listing. Read the full article here.