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Capture the customer experience

IRS market research | Research services| Financial intelligence

What really happens in your branches? How engaged are your online banking clients? Are your teams offering products in a way that complies with regulations? Our tried and trusted Banking Research Services can provide the answers to these and many other questions.

How it works

With more than 33 years of carrying out research in the banking industry, we understand the unique needs of retail banks and credit unions.

We offer:

  • Regulatory compliance self-testing programs
  • Competitive mystery shops
  • Customer engagement and loyalty research
  • Member engagement and loyalty research
  • Sales and service evaluation
  • Surveys
  • Gap analysis

 

How our Research Services can help

We’ll give you a true picture of what’s happening in each of your delivery channels, from frontline branches to online.

You’ll be able to see how engaged and loyal your customers are, as well as documenting what happens in loan application processes and how your teams handle situations with customers.

Plus you can better understand your competition, their products and how they are presented to the market with our competitive intelligence mystery shop program.

And you can use this information advantage to improve performance, compliance and customer engagement.

What's included

Financial Intelligence: latest

Free analysis

  • Market Research Solutions, Competitive Product Research

    Here’s Why the Fintech Startups Are Coming for Your Debit Card Business

    By Chad Watkins 18 Sep 2018

    As Fintech startups continue to grow, they’re looking for ways to expand their business and integrate themselves further into their customers’ lives. Increasingly, they’re doing that by offering a debit card to their users.

    Topic Changing Rate Environment Fintech

  • Market Research Solutions, Competitive Product Research

    How Fintech Lenders Are Changing the Student Debt Business

    By Chad Watkins and Mavel Vargas 10 Sep 2018

    With a market that’s approaching $1.5 trillion and growing, it’s no wonder that the student loan business is attracting the attention of Fintech lenders. There is massive opportunity in student lending.

    Topic Changing Rate Environment Fintech

  • Market Research Solutions, Competitive Product Research

    Preparing for the Rising Rate Environment

    By Ray Montague and Sue Hines 29 Aug 2018

    Financial institution executives are preparing now, arming themselves with practical strategies to help succeed in a rising rate environment. After a long, slow thaw, the financial industry is finally entering the rising interest rate environment that has been expected for a while. After such a long period, many executives find themselves ill-prepared for what is to come and some are speculating about how consumer behavior will differ from past rising rate environments.

    Topic Changing Rate Environment

  • Market Research Solutions, Competitive Product Research

    Why Financial Institutions Are Refocusing on Relationship Banking

    By Chad Watkins 21 Aug 2018

    Banks have always known the value of building a long-term relationship with their customers. As legacy banks face growing competition for Fintech startups, however, relationship banking has grown even more important.

    Topic Changing Rate Environment Fintech

  • Market Research Solutions, Competitive Product Research

    Want to See the Future of Digital Banking? Look to Europe.

    By Chad Watkins 15 Aug 2018

    Digital product managers at financial institutions have to keep a close eye on what’s coming from their competitors. But if they really want to get ahead of the curve, they should be looking a little farther afield.

    Topic Changing Rate Environment Fintech

  • Market Research Solutions, Competitive Product Research, Map...

    Looking into the future: Personal Finance Management tools (PFMs)

    By Chad Watkins, Director of Market Intelligence and Chris Ward, Lead Analyst at Informa Financial Intelligence 30 Jul 2018

    Chad Watkins, Director of Market Intelligence at Informa Financial Intelligence, and Chris Ward, Lead Analyst at Informa Financial Intelligence in the U.K and Europe, continue their discussion of European financial services digital features and functionality trends that are likely to appear in the U.S. This podcast discusses personal finance management (PFM) tools including encouraging savings, spending categorization, budgeting tools, account aggregation, gamification, and peer behavior comparison. Podcast #3 in an ongoing series.

    Topic Fintech

  • Market Research Solutions, Competitive Product Research, Map...

    Looking into the future: Card control trends

    By Chad Watkins, Director of Market Intelligence and Chris Ward, Lead Analyst at Informa Financial Intelligence 12 Jul 2018

    Chad Watkins, Director of Market Intelligence at Informa Financial Intelligence, and Chris Ward, Lead Analyst at Informa Financial Intelligence in the U.K and Europe, continue their discussion of European financial services digital features and functionality trends that are likely to appear in the U.S. This podcast discusses card control trends, including card freezing, spending behavior tracking, virtual cards, tokenization, and temporary cards. Podcast #2 in an ongoing series.

    Topic Fintech

  • Market Research Solutions, Competitive Product Research

    Fintech Lenders: Growing Their Market Share at Your Expense

    By Chad Watkins 10 Jul 2018

    Since bursting onto the scene a few years ago, Fintech lenders have gained market share so quickly that many banks and credit unions are still struggling to adjust to an industry that has quickly transformed itself to consumers.

    Topic Fintech New Features Industry News

  • Market Research Solutions, Competitive Product Research

    I Want to Be Popular!

    By Chad Watkins and Sue Hines 29 Jun 2018

    Everyone wants to become popular, so what will it take for termed certificate of deposit accounts to become popular again? Over the last two years the Federal Reserve has raised its target rate by 150 basis points, and it plans on making the same increase over the next two years. Because of this, the long-term savings rates offered by financial institutions have been going up, slowly, but going up nonetheless.

    Topic Changing Rate Environment

  • Market Research Solutions

    Balancing Your Digital Channel and Traditional Channel User Experiences

    By Chad Watkins 28 Jun 2018

    In recent years the banking industry has spent millions adapting to the continuing digital revolution, working toward improving the user experience for tech-savvy consumers who interact with their bank online or via their mobile devices.

  • Market Research Solutions, Competitive Product Research, Map...

    Looking into the future of digital banking trends.

    By Chad Watkins, Director of Market Intelligence and Chris Ward, Lead Analyst at Informa Financial Intelligence 25 Jun 2018

    Chad Watkins, Director of Market Intelligence at Informa Financial Intelligence, and Chris Ward, Lead Analyst at Informa Financial Intelligence in the U.K and Europe, discuss European financial services digital features and functionality trends that are likely to appear in the U.S. Discussed in this podcast is digital document capture, onboarding, and authentication. Podcast #1 in an ongoing series.

    Topic Fintech

  • Competitive Product Research, Market Research Solutions, Med...

    Success Stories: Designing for the Present, Planning for the Future

    15 Jun 2018

    A 50-billion-dollar financial institution is interested in new mobile banking application features. However, their app has not been updated in years and the list of features they want to add is long. This initiative will not only be time consuming, it will be expensive. Read more about Informa's successful approach here...

    Topic Industry News

  • Market Research Solutions, IGM Credit, IGM FX and Rates, EPF...

    Informa Financial Intelligence Named to Annual AMA Top 50 Market Research Firms Report

    01 Jun 2018

    For the past 10 years, Informa Research Services has appeared in an annual AMA Top 50 Market Research Firms Report listing of the top 50 market research firms in the United States. This year Informa Research Services’ U.S. based market research revenue is combined with the U.S. based market research revenue throughout our platforms to be listed as Informa Financial Intelligence at #17 in this annual listing.

    Topic Industry News

  • Market Research Solutions

    Big Banks Hope Early Bet on Alexa Will Pay Off

    04 Dec 2017

    Topic Industry News

  • Market Research Solutions, SEA Score

    In the News: Order in the courtship: How banks can become number one with fickle customers

    By Susan Hines 31 Jul 2017

    News article: The competition for market share in the banking industry is fierce.  As a result, the typical customer gets inundated with an array of offers from a variety of financial institutions - from the traditional retail bank to online lenders, payment providers and mobile-only banks.

    Topic Industry News

Meet the team

Management

Chuck Miwa

Management, Head of Retail and Consumer Banking, Financial Intelligence

California, USA

Chuck Miwa

Chuck specializes in

  • Customer Experience/Engagement/Loyalty
  • Retail Banking Products
  • Retail Lending
  • Benchmarking

+32 year(s) experience

Management

Jennifer Rossum

Management, Chief of Staff

Massachusetts, USA

Jennifer Rossum

Jennifer specializes in

  • Retail Banking Products
  • Customer Experience/Engagement/Loyalty
  • Money Market Funds

+21 year(s) experience

Any questions?

Would you like to request sample data or analysis from Informa Financial Intelligence? 

See how our tailored solutions can help you gain a competitive advantage: 

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