Financial services decision makers need a complete customer engagement solution to truly understand loyalty, satisfaction, advocacy, and brand power issues. Our researchers use post-transactional and relationship survey programs to provide a clear view of customer and member engagement, behavior, and loyalty. To make the right strategic decisions, you can’t rely on "satisfaction" and "likelihood to refer".
Our engagement researchers target:
In addition to our relationship and post-transactional survey programs, we offer our SEA Score™ program. In addition to our engagement research, SEA Score™ offers you competitive benchmarking, ongoing performance trends, and an understanding of the power of your brand.