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Client Engagement Research

SEA score | Research services | Financial intelligence

Financial services decision makers need a complete customer engagement solution to truly understand loyalty, satisfaction, advocacy, and brand power issues. Our researchers use post-transactional and relationship survey programs to provide a clear view of customer and member engagement, behavior, and loyalty. To make the right strategic decisions, you can’t rely on "satisfaction" and "likelihood to refer".

Our engagement researchers target: 

  • Customer satisfaction and loyalty
  • Service delivery
  • Customer commitment
  • Likelihood to engage and advocate
  • Flight risk
  • Your ability to attract new customers

In addition to our relationship and post-transactional survey programs, we offer our SEA Score™ program. In addition to our engagement research, SEA Score™ offers you competitive benchmarking, ongoing performance trends, and an understanding of the power of your brand.