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As the trusted partner of all top 100 retail institutions in the US and all major banks globally, we pride ourselves on imparting relevant industry financial intelligence and insights in consumer banking.
Financial services decision makers need a complete customer engagement solution to truly understand loyalty, satisfaction, advocacy, and brand power issues. Our Client Engagement Research uses post-transactional and relationship survey programs to provide a clear view of customer and member engagement, behavior, and loyalty. To make the right strategic decisions, you can’t rely on "satisfaction" and "likelihood to refer".
Navigating front-line channels in the retail world can be daunting. Educate yourself with our financial intelligence information and market research and understand your customers and your competition. Our delivery channel research empowers financial institutions to take action and improve sales and service performance.
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