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Your gateway to hundreds of competitive user journeys, from behind the login. See the digital journeys and capabilities of banks, big techs, fintechs, credit card providers, credit unions, lenders, and more
Digital Banking Hub, Digital Banking Research
COVID-19 upended existing lifestyles and personal habits The spread of COVID-19 and the subsequent lockdowns resulted in millions of people suddenly unemployed or furloughed. For those who remained employed, there was still uncertainty in terms of job security and the possible impact on personal finances. Coronavirus altered the course of the global economy along with the way consumers behaved with their money. With less money spent on dining, entertainment and leisure, discretionary income was saved or used pay down debt. According to Federal Reserve data, Americans reduced revolving debt by $123 billion in 2020, taking total revolving debt below $1 trillion for the first time since 2016. And for those who were negatively impacted by the pandemic with reductions in income, greater vigilance was needed on expenditure. Unsure of how long the pandemic would last, concerned consumers could keep a close eye on their finances by using banking and payment apps. As our latest desktop banking research shows, many banks understand the need for consumers to keep their spending and budgeting on track. Our Digital Banking Hub shows that, of the 81 national, mid-size and small banks and credit unions tracked across the U.S., 54% let users create a budget. Rather than having customers download a separate third-party budgeting tool, bank increasingly look to engage users and provide financial behavioral information in-channel...
Topic Industry News Digital Banking
Digital Banking Hub, Digital Banking Research
How Open Banking is transforming the global payment landscape New Payment Initiation Services (PIS) are driving third-party integrations, with Open Banking technologies and evolving compliance regulations such as Strong Customer Authentication (SCA), the global payment landscape is transforming. In this blog, our FBX Research Analyst explores the latest payment innovations driven by Open Banking, using real examples from financial service providers like Barclays, and non-financial service providers such as ASOS...
Topic Industry News Digital Banking
Get a real understanding of client engagement and with our Client Engagement Research and see its effect on your organization.
Get a real understanding of your competitors’ deposit and loan products and see how yours compare.
Financial Institution Pricing Data
Joined by ACUMA and special guest Cory Bland of Navy Federal Credit Union, our FBX mortgage experts discuss how important it is for Credit Unions to affirm their value proposition to their Members. We explore how benchmarking your lending performance can provide insights across functional areas. Do you know if you are priced competitively and if your Application-to-Funding times are optimal? Let’s find out!
Topic Industry News
LendersBenchmark™ - Financial Lending Analyti...
Interest Rates in all shapes and forms take center stage in this webinar. With rates at all-time lows and unemployment at all-time highs, the problem everyone in the financial services space has been dealing with is how borrowers and competitors have shifted their behaviors and strategies to adjust to this new normal. As Warren Buffett once said: “Interest rates are to asset prices what gravity is to the apple. When there are low interest rates, there is a very low gravitational pull on asset prices.” How have rate movements by the Fed and financial institutions driven changes in the value placed on lending both from a borrower’s and lender’s point of view? Join our very own Princeton economist, Rene Segura, as he guides us through a year-in-rate view as we re-visit industry rates across Auto, Home Equity, Mortgage, and Personal Loans to help answer how borrowers (and lenders) are shifting behaviors in this environment; and what signs that may give us for what’s to come in 2021.
Topic Industry News
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