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46 product(s) and free and sample content

From: Factsheet production

Factsheet production

 

From: Digital Banking Hub

Digital Banking Hub

Your gateway to hundreds of competitive user journeys, from behind the login. See the digital journeys and capabilities of banks, big techs, fintechs, credit card providers, credit unions, lenders, and more

Digital Banking Hub, Digital Banking Research

The 3 Digital Banking Chat solutions that will remain essential post-pandemic

FBX-Chat-Servicing-Essentials-BankofAmerica

This blog covers the different types of chatbots and live chat solutions that will continue to play a vital part in future digital banking journeys.

Topic Digital Banking

Digital Banking Hub, Digital Banking Research

PFM innovation amidst a global pandemic

FBX-PeoplesUnited-SpendingTracker

COVID-19 upended existing lifestyles and personal habits The spread of COVID-19 and the subsequent lockdowns resulted in millions of people suddenly unemployed or furloughed. For those who remained employed, there was still uncertainty in terms of job security and the possible impact on personal finances. Coronavirus altered the course of the global economy along with the way consumers behaved with their money. With less money spent on dining, entertainment and leisure, discretionary income was saved or used pay down debt. According to Federal Reserve data, Americans reduced revolving debt by $123 billion in 2020, taking total revolving debt below $1 trillion for the first time since 2016. And for those who were negatively impacted by the pandemic with reductions in income, greater vigilance was needed on expenditure. Unsure of how long the pandemic would last, concerned consumers could keep a close eye on their finances by using banking and payment apps. As our latest desktop banking research shows, many banks understand the need for consumers to keep their spending and budgeting on track. Our Digital Banking Hub shows that, of the 81 national, mid-size and small banks and credit unions tracked across the U.S., 54% let users create a budget. Rather than having customers download a separate third-party budgeting tool, bank increasingly look to engage users and provide financial behavioral information in-channel...

Topic Industry News Digital Banking

From: Client Engagement Research

Client Engagement Research

Get a real understanding of client engagement and with our Client Engagement Research and see its effect on your organization.