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Develop your Omnichannel Banking Experience.

Leveraging thousands of real accounts from consumers and small businesses around the world, we assess our clients’ customer experiences across all channels and benchmark them against their peers’.

  • Ensure your channels are working together to provide a best-in-class experience
  • Understand where to digitize in-person services to improve efficiencies and free up resources
  • See how new technologies can drive engagement, personalization and cross-sell opportunities

We benchmark the customer experiences of Banks, Big Techs, Fintechs, Credit Card Providers, Credit Unions, Lenders, and more.

Our channel coverage

Our Omnichannel Banking Research is split into two core areas, Digital Banking Experience Research and In-Person Banking Experience Research, together they cover a multitude of channels including:

Omnichannel  Omnichannel  Omnichannel
 Omnichannel  Omnichannel  Omnichannel

 

Any questions?

Want to see how the Digital Banking Hub can drive your digital roadmap? Request a demo from our Mapa Research team.

Want to know more about our coverage? Request a callback below.