maparesearch

Leveraging AI Chatbots, as part of the customer’s online journey

By suraya-randawa 09 Sep 2019

The commercialization of AI has already begun, but there are still misconceptions surrounding how chatbots work and how they should be integrated into pre-existing customer journeys. In this article, our Head of Research, Suraya Randawa, categorizes the different types of chatbots that exist today – with real examples – and their roles, coupled with recommendations on how to approach mapping their integration from AI-enabled platform provider, Vee24.

Topic fintech industry-news

maparesearch

Corporate Digital Transformation: Get on board, or get left behind

By rory-pennington 26 Jun 2019

Digital transformation has come to corporate. Platforms are in constant development, providers are partnering with fintechs and traditional servicing journeys are being reinvented. This article by Rory Pennington digs into the user expectations that are driving this transformation, as well as the digital trends of leading corporate providers. Article: 3 min read

Topic industry-news fintech

ebenchmarkers

Challengers vs. Incumbents: The battle for account primacy

By Drew Hallewell 19 Jun 2019

The financial services market has seen a wave of new challengers enter the retail banking space and since the mid-2000s, they have announced impressive statistical landmarks. The challengers are gaining share but how serious is the threat of them taking primary accounts from the incumbents? This blog piece by Drew Hallewell compares a recent Monzo landmark event against our performance data to explore that very question.

Topic industry-news fintech

maparesearch

Have digital investment challengers lost momentum

By tom-erasmus 30 May 2019

In 2016 the market saw a wave of new digital wealth management platforms enter the market, 3 years later, many of their unique features have been adopted into traditional provider platforms, so have these challengers lost momentum? This article by Tom Erasmus discusses whether established providers have caught up with the challengers and what the future of the market may look like. Article: 3min read

Topic industry-news fintech roboadvisers

irs-market-research

Here’s Why the Fintech Startups Are Coming for Your Debit Card Business

By Chad Watkins 18 Sep 2018

As Fintech startups continue to grow, they’re looking for ways to expand their business and integrate themselves further into their customers’ lives. Increasingly, they’re doing that by offering a debit card to their users.

Topic changing-rate-environment fintech

irs-market-research

How Fintech Lenders Are Changing the Student Debt Business

By Chad Watkins and Mavel Vargas 10 Sep 2018

With a market that’s approaching $1.5 trillion and growing, it’s no wonder that the student loan business is attracting the attention of Fintech lenders. There is massive opportunity in student lending.

Topic changing-rate-environment fintech

irs-market-research

Why Financial Institutions Are Refocusing on Relationship Banking

By Chad Watkins 21 Aug 2018

Banks have always known the value of building a long-term relationship with their customers. As legacy banks face growing competition for Fintech startups, however, relationship banking has grown even more important.

Topic changing-rate-environment fintech

irs-market-research

Want to See the Future of Digital Banking? Look to Europe.

By Chad Watkins 15 Aug 2018

Digital product managers at financial institutions have to keep a close eye on what’s coming from their competitors. But if they really want to get ahead of the curve, they should be looking a little farther afield.

Topic changing-rate-environment fintech