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About Chad

California, USA

+21 year(s) experience

Chad Watkins market research bridges competitive data and market intelligence to present clients with a full 360° picture of their competitive market.

He is responsible for the design, management, and analysis of his division’s research programs which detect discrimination and misleading sales practices, changes in the digital banking space, drivers of service and sales skills, and ways to improve customer retention. Chad's background includes experience in financial product pricing, competitive intelligence, questionnaire development, customer satisfaction measurement, compliance, and mystery shop project implementation.