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In-Person Banking
Experience Research

Get a true picture of how your in-person banking channels perform

Leveraging over 150,000 mystery shoppers worldwide, from consumers and small businesses, we can provide an objective and benchmarked review of your in-person banking experiences and compare them with your chosen competitors’ channels.

Ensure your branches are complying with new COVID-19 regulations
Measure employee effectiveness and adoption of new training programs
Test compliance across a number of variables including gender, ethnicity, affluence and more

What we offer

Our services can be carried out on your own channels, as well as your competitors’, allowing you to not only better understand your competition, their products, processes and servicing, but identify gaps to improve your performance, compliance and customer engagement.

See what happens at every stage of an in-person application or servicing experience
Ensure your employees are presenting the right customer profiles with the right solutions
Avoid large fines by identifying compliance issues within your branches or phone channels

Any questions?

Request a demo

Want to see how the Digital Banking Hub can drive your digital roadmap? Request a demo from our Mapa Research team.

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Want to know more about our coverage? Request a callback below.

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In-Person Banking
Experience Research

Tell fact from fiction, when it comes to your front-line channels

Gain sales and service performance insight built on the real experiences
of your own, and your competitors’, in-person banking channels.

Request a Callback

Any questions?

This is Contactus Section

Request a demo

Request a callback

In-Person Banking Experience Research

Tell fact from fiction, when it comes to your front-line channels Gain sales and service performance insight built on the real experiences of your own, and your competitors’, in-person banking channels. Request a Callback

Any questions?

This is Contactus Section

Request a demo

Request a callback

In-Person Banking
Experience Research

Tell fact from fiction, when it comes to your front-line channels

Gain sales and service performance insight built on the real experiences
of your own, and your competitors’, in-person banking channels.

Request a Callback