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Get a true picture of how your in-person banking channels perform

Leveraging over 150,000 mystery shoppers worldwide, from consumers and small businesses, we can provide an objective and benchmarked review of your in-person banking experiences and compare them with your chosen competitors’ channels.

  • Ensure your branches are complying with new COVID-19 regulations
  • Measure employee effectiveness and adoption of new training programs
  • Test compliance across a number of variables including gender, ethnicity, affluence and more

What we offer

Our services can be carried out on your own channels, as well as your competitors’, allowing you to not only better understand your competition, their products, processes and servicing, but identify gaps to improve your performance, compliance and customer engagement.

  • See what happens at every stage of an in-person application or servicing experience
  • Ensure your employees are presenting the right customer profiles with the right solutions
  • Avoid large fines by identifying compliance issues within your branches or phone channels
  In person    In person    In person

Any questions?

Want to see how the Digital Banking Hub can drive your digital roadmap? Request a demo from our Mapa Research team.

Want to know more about our coverage? Request a callback below.