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Navigate Today. Anticipate Tomorrow.
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Drive your strategy with our peer analysis market data to understand your competitive position and easily identify opportunities for growth. Our peer benchmarking solutions are the market choice for banks and insurance providers to drive success in a rapidly evolving sector.

We work with many leading and specialist banks and insurers across the UK and EMEA, benchmarking them across a broad range of products and distribution channels.

Banking & Insurance product coverage


Personal & SME Banking

  • Current accounts
  • Credit cards
  • Unsecured loans
  • Mortgages
  • Savings
  • Investments
  • Bancassurance


  • Car
  • Home
  • Travel
  • Pet
  • Van
  • Life

Customer sales & servicing channel coverage


 Mobile-Channel-Icon-FBX-EMEA-Benchmarking            Online-Channel-Icon-FBX-EMEA-Benchmarking           ATM-and-IDM-Icon-FBX-EMEA-Benchmarking 
 Mobile            Online            ATM & IDM
 Branch-Channel-Icon-FBX-EMEA-Benchmarking            Call-Centre-Channel-Icon-FBX-EMEA-Benchmarking            Intermediaries-Channel-Icon-FBX-EMEA-Benchmarking
 Branch            Call Centre            Intermediaries

We will help you understand and improve

Market share & channel strategy:


  • Where do you rank in the market for your target
  • How is your market share changing and what drives
    this performance?
  • How does this affect your sales and servicing strategy?
Market share channel strategy FBX EMEA Benchmarking 

Marketing efficiency - FBX EMEA Benchmarking

Marketing efficiency

  • How does your marketing strategy compare to your
    competitors for size, distribution and acquisition costs?
  • How can you improve lead generation and conversion?
  • How strong is your brand?

Customer journey:


  • How can you improve the customer experience of your
    mobile, online and telephone processes?
  • What is best practice and what conversion rates should
    you target?
Customer journey - FBX EMEA Benchmarking 

Customer value - FBX EMEA Benchmarking

Customer value:

  • How does the value of your sales compare to
    your competitors’?
  • What opportunities are there to improve upselling, cross-
    product sales, customer retention and product usage?

Customer servicing: 


  • How can you reduce the cost of servicing your customer
    base without impacting quality?
  • How can you optimise the performance of your servicing
    channels to work together effectively?
 Customer servicing - FBX EMEA Benchmarking

Any questions?

Would you like to request sample data or analysis from Informa Financial Intelligence? 

See how our tailored solutions can help you gain a competitive advantage: