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Premium Content: How Open Banking is transforming the global payment landscape

Our Senior Analyst, Tom Erasmus, explores the findings from FBX’s Q1 2021 Unsecured Lending tracking to show a range of approaches enabling customers to service their loans digitally. The platforms of fintech lenders have several advantages over those of traditional lenders, including:

  • Flexibility in digital servicing
  • The use of APIs for account opening
  • Personalised customer communications


These strengths, however, are an opportunity for traditional lenders, as Tom explains using screenshots of real journeys from providers such as Lending Club, Citi, Wells Fargo, Discover and US Bank.


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