Digital Banking Hub

Digital has never been evolving so fast, access the digital developments of competitors from around the world:

• 200+ PROVIDERS TO CHOOSE FROM
• 100K+ JOURNEY SCREENSHOTS AT YOUR FINGERTIPS
• 1K+ PROVEN METRICS FOR BENCHMARKING
  
  

Benchmark the digital journeys and capabilities of banks, credit unions, big techs, fintechs, credit card providers, lenders, and more.

Want to see how it works? Watch the video

The Journey Explorer

Explore thousands of mapped journey screenshots that you can share, compare, and download.

• END-TO-END COMPETITOR JOURNEYS
• BENCHMARK THEM AGAINST YOUR OWN
• BUILD YOUR JOURNEYS USING UP-TO-DATE INSIGHT

Drill down into key journey steps, see how they’ve evolved over time, and optimize your journeys accordingly.

The Feature Explorer

Build interactive benchmarks that compare the available features of your selected competitor set.

• INSTANTLY IDENTIFY COMPETITOR UPDATES
• BUILD CUSTOM SEARCHES WITH EASY-TO-USE FILTERS
• SEE HOW FEATURES ARE BUILT INTO EACH JOURNEY
  
  

The Feature Explorer provides a quick and ongoing gap analysis of your peers, helping to find digital opportunities that will give you a competitive advantage.

My Collection

Explore thousands of mapped journey screenshots that you can share, compare, and download.

• END-TO-END COMPETITOR JOURNEYS
• BENCHMARK THEM AGAINST YOUR OWN
• BUILD YOUR JOURNEYS USING UP-TO-DATE INSIGHT

Drill down into key journey steps, see how they’ve evolved over time, and optimize your journeys accordingly.

"The Digital Banking Hub gives us a high-level
view of which digital features could give us a competitive
advantage and a granular view of the mechanics behind
such features and journeys. These insights play a
fundamental part in the planning, prioritising, and
building of our core user journeys."

Marcus Burgess,
Senior Digital Product Manager, HSBC

"The Tracker has enabled us to get a complete view across a wide sample of competitor banks, saving us significant time and resources, and providing higher-quality and more reliable insights than we could provide with in-house 'ghost-shopping' efforts. The output has helped us benchmark our own customer experiences, and to understand the 'best-in-class' experiences we should be aiming for as we roll out new capabilities."

Michael Bernard,
SVP, Digital Banking

"The Informa analysis is critical to help us stay current with
the best-in-class digital services being offered by our
competitors."

Jeff McLaughlin,  SVP, Digital