Digital Banking Hub
Get behind-the-login access to real customer journeys of financial providers from around the world.
Financial Intelligence is part of the Informa Intelligence Division of Informa PLC
This is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.
Inspire your digital roadmap. Make faster decisions. Own your success.
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Digital has never been evolving so fast, access the digital developments of competitors from around the world:
Benchmark the digital journeys and capabilities of banks, credit unions, big techs, fintechs, credit card providers, lenders, and more. Want to see how it works? Watch the video |
Consistent, comparable & continuously updated
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The Journey Explorer
Explore thousands of mapped journey screenshots that you can share, compare, and download.
Drill down into key journey steps, see how they’ve evolved over time, and optimize your journeys accordingly. |
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The Feature Explorer
Build interactive benchmarks that compare the available features of your selected competitor set.
The Feature Explorer provides a quick and ongoing gap analysis of your peers, helping to find digital opportunities that will give you a competitive advantage.
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My Collection
Explore thousands of mapped journey screenshots that you can share, compare, and download.
Drill down into key journey steps, see how they’ve evolved over time, and optimize your journeys accordingly. |
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What our customers say...
"The Digital Banking Hub gives us a high-level
Marcus Burgess, |
"The Tracker has enabled us to get a complete view across a wide sample of competitor banks, saving us significant time and resources, and providing higher-quality and more reliable insights than we could provide with in-house 'ghost-shopping' efforts. The output has helped us benchmark our own customer experiences, and to understand the 'best-in-class' experiences we should be aiming for as we roll out new capabilities."
Michael Bernard, |
"The Informa analysis is critical to help us stay current with
Jeff McLaughlin, SVP, Digital |
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Want to see how the Digital Banking Hub can drive your digital roadmap? Request a demo from our Mapa Research team.
Want to know more about our coverage? Request a callback below.