Digital banking onboarding & servicing is essential in today’s world, but just having a digital offering isn’t enough, what matters is the user experience (UX) and how you leverage it to:
We access, document & audit hundreds of live digital banking accounts on an ongoing basis, to visually lay out the competitive landscape of:
|Chad Watkins, our VP of Customer Experience Research, explains how we
provide the behind the login experience to our customers.
SOLUTIONS THAT WILL ACCELERATE YOUR DIGITAL ROADMAP
Identify gaps in your competitors’
journeys, tools & processes
Boost your digital conversion rates
with our custom research projects.
|DIGITAL BANKING HUB
Your gateway to hundreds of customer
journeys, from behind the login.
OUR DIGITAL BANKING RESEARCH COVERAGE
We digitally research the core financial products & services of providers around the world, providing behind-the-login views of secure site areas and mobile apps.
Our analysts provide client-specific insight and recommendations to drive digital roadmaps, built on competitor and trend analyses.
HOW WE HELP OUR CUSTOMERS
|PRIORITIZE DEVELOPMENT||DRIVE EFFICIENCY
"The Digital Banking Hub gives us a high-level
"The Tracker has enabled us to get a complete view across a wide sample of competitor banks, saving us significant time and resources, and providing higher-quality and more reliable insights than we could provide with in-house 'ghost-shopping' efforts. The output has helped us benchmark our own customer experiences, and to understand the 'best-in-class' experiences we should be aiming for as we roll out new capabilities."
"The Informa analysis is critical to help us stay current with
Jeff McLaughlin, SVP, Digital
THE DIGITAL BANKING HUB
Gain visibility into your competitors’ digital capabilities and prioritize your roadmap accordingly, with our Digital Banking Hub.
Access behind the login of your competitive peers across the financial products and journeys that matter to your organization.