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Personal Retail Banking
Current accounts, credit cards, unsecured loans, mortgages, savings, investments, insurance products:

  • Marketing efficiency
  • Call and process conversion
  • Application fulfilment
  • Drawdown values
  • Flow of funds
  • Visit and transaction frequency
  • Cross-product holding
  • Dormancy
  • Servicing automation
  • Agent and customer advisor efficiency


Small Business Banking
SME current accounts, savings, unsecured loans, credit cards, overdrafts, mortgages, insurance products:

  • Marketing activity
  • Functionality comparisons
  • Application conversion
  • Account stock and activity
  • Cross-sales
  • Segmentation by industry segment, age, structure and size of business
  • Servicing automation
  • Agent efficiency
  • Transaction frequencies


General Insurance
Car, home, travel, pet and van insurance:

  • Price comparison site performance
  • Policy retention (NTU, MTC and lapses)
  • Marketing efficiency
  • Claims
  • Quote conversion
  • Call center performance
  • Ancillary uptake
  • Premiums
  • Telematics


Life Insurance
Term, CI, WOL, and IP:

  • Sales performance by channel
  • Conversion rates
  • Customer profiles
  • Accept and decline rates 


Contact us today to find out more about our benchmark research.

Any questions?

To find out more about how eBenchmarkers can help you, please get in touch

If you'd like to speak to us, please call:

+44 (0) 20 8052 0672

If you wish to get in touch via email, please drop us a line at:


The eBenchmarkers office is located at:

Blue Fin Building
110 Southwark Street
London SE1 0SU