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Financial Intelligence is part of the Informa Intelligence Division of Informa PLC

This is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

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Personal Retail Banking
Current accounts, credit cards, unsecured loans, mortgages, savings, investments, insurance products:

  • Marketing efficiency
  • Call and process conversion
  • Application fulfilment
  • Drawdown values
  • Flow of funds
  • Visit and transaction frequency
  • Cross-product holding
  • Dormancy
  • Servicing automation
  • Agent and customer advisor efficiency

 

Small Business Banking
SME current accounts, savings, unsecured loans, credit cards, overdrafts, mortgages, insurance products:

  • Marketing activity
  • Functionality comparisons
  • Application conversion
  • Account stock and activity
  • Cross-sales
  • Segmentation by industry segment, age, structure and size of business
  • Servicing automation
  • Agent efficiency
  • Transaction frequencies

 

General Insurance
Car, home, travel, pet and van insurance:

  • Price comparison site performance
  • Policy retention (NTU, MTC and lapses)
  • Marketing efficiency
  • Claims
  • Quote conversion
  • Call center performance
  • Ancillary uptake
  • Premiums
  • Telematics

 

Life Insurance
Term, CI, WOL, and IP:

  • Sales performance by channel
  • Conversion rates
  • Customer profiles
  • Accept and decline rates 

 

Contact us today to find out more about our benchmark research.

Any questions?

To find out more about how eBenchmarkers can help you, please get in touch

If you'd like to speak to us, please call:

+44 (0) 20 7551 9034

If you wish to get in touch via email, please drop us a line at:

enquiries@ebenchmarkers.com

 

The eBenchmarkers office is located at:

Blue Fin Building
110 Southwark Street
London SE1 0SU