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About Susan

California, USA

+32 year(s) experience

Susan Hines, Manager, Experience Research
Sue Hines has over 30 years’ experience in satisfaction, loyalty and brand measurement, and consulting. She brings deep understanding of consumer mindset and the ties that bind people to what they buy and the organizations with whom they do business.
Sue has worked with large and small businesses, including some of the world’s most famous and powerful companies, helping them build powerful connections that attract and maintain the right consumers.

Founded in 1983, Informa Research Services is the premier provider of customer/member engagement and loyalty studies, competitive product rate and fee intelligence, and delivery channel experience measurements to the financial services industry.