Research Manager, FBX
+7 year(s) experience
Her work is critical to clients navigating the rapidly transforming digital landscape, trying to adopt the most successful strategies in the industry. Using the latest metrics, she identifies emerging trends and compiles specific recommendations in quarterly reports to clients. The tracker is housed on the Digital Banking Hub, the live user experience data platform that allows clients to track and analyze competitors’ features and functionalities.
Andersson has learned the banking industry from multiple perspectives, most recently serving as Head of Research for the data intelligence company, Aktis, where she provided corporate governance data to financial institutions. She is driven by a passion for multi-dimensional research that explores ways banks can become more sustainable, transparent and accessible through digital channel innovation.
A native of Sweden, Andersson is a winter sport enthusiast, with a particular love for skiing. She sails in the summer.
“Banks often fail to see how dramatically digital innovation can reduce risk, cut costs, and boost productivity. I show them how to identify emerging market trends and translate them into new digital features—and watch customer satisfaction begin to soar.”
Digital Banking Hub, Digital Banking Research
Leveraging data from our recently published Retail Checking Desktop Servicing Report, our FBX Research Manager, Lisa Andersson, has compiled three key desktop banking trends as a result of financial institutions adjusting to new customer behaviours and managing the reduction of in-person channels, in the face of recent events, including: - More accessible Help and Support - Self-service for more journeys - Focus on engagement features In this 5-minute blog, Lisa shows real examples of how these trends are being realized by leading providers including Bank of America, Huntington, Simple, TD Bank and Wells Fargo.