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In the second piece of our series on AI Applications for Retail Banking, we cover the customer and employee-facing chatbots that are optimizing searches to reduce overall transaction times, but still driving the human interaction that customers typically crave.
AI here is understood in its broad definition: “The ability of a computer to perform a task commonly associated with intelligent beings”. Our focus however is more practical than theoretical as we aim to identify AI use-cases in retail banking and ask what they mean for consumers. Mapa Research monitors and reports on developments in AI servicing and digital innovation in retail banking. Read more...
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