+4 year(s) experience
Laurent Liote 05 Mar 2019
In the second piece of our series on AI Applications for Retail Banking, we cover the customer and employee-facing chatbots that are optimizing searches to reduce overall transaction times, but still driving the human interaction that customers typically crave.
By Laurent Liote 24 Jan 2019
AI here is understood in its broad definition: “The ability of a computer to perform a task commonly associated with intelligent beings”. Our focus however is more practical than theoretical as we aim to identify AI use-cases in retail banking and ask what they mean for consumers. Mapa Research monitors and reports on developments in AI servicing and digital innovation in retail banking. Read more...
Topic Industry News