Vice President , Customer Experience
+22 year(s) experience
He is responsible for the design, management, and analysis of his division’s research programs which detect discrimination and misleading sales practices, changes in the digital banking space, drivers of service and sales skills, and ways to improve customer retention. Chad's background includes experience in financial product pricing, competitive intelligence, questionnaire development, customer satisfaction measurement, compliance, and mystery shop project implementation.
Chad Writes For
Digital Banking Hub, Digital Banking Research
In this blog we take a closer look at the recently announced 5% APY of its Savings Vaults, which at the time of writing is 25 times higher than the national average. Revolut seems to be innovating in more than UX with this truly unique offering, read the blog to see how it works. Blog: 3min read
Topic Digital Banking